Frequently Asked Questions
Manufacturers typically provide instructions on a metal plate located near the gas connection of the fireplace. These guidelines help homeowners safely relight the pilot light. If you’re unable to relight it successfully, give us a call today!
A burning smell from your gas fireplace might indicate dust or debris burning off, especially if the fireplace hasn’t been used recently. However, it could also signal a potential issue like overheating components or gas leaks, which require professional attention. To ensure safety and peace of mind, give us a call today for expert assistance!
Manufacturers have annual maintenance procedures like cleaning the glass, inspecting the CO seal, testing for las leaks etc. Call us to save $50 on your first gas fireplace maintenance!
To clean the glass on your gas fireplace, use a non-abrasive, non-ammonia-based cleaner specifically designed for fireplaces. These cleaners help preserve the glass and prevent residue build-up. If you need more tips or advice, give us a call—we’re happy to assist!
Blackened glass on your gas fireplace is often caused by incomplete combustion, which leads to a buildup of soot. This can happen if the burner is dirty, the air-to-fuel ratio is off, or there’s an issue with the fireplace components. For a thorough inspection and cleaning, give us a call today—we’ll ensure your fireplace is running efficiently and safely!
